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Chat Blast

What It Does​

Chat Blast lets staff send one message to many clients at once — but only the right clients. Staff build a filtered audience (by membership, client status, insurance payer, or booking/service behaviour), review the exact recipient list, and send. The message goes out from the clinic as "Care Team", lands in each recipient's chat, and pushes a notification. Crucially, it does not spam staff — a blast is one-directional to clients, not a group thread everyone gets buried in.

Who uses it: front desk / owners / marketers (re-engage lapsed clients, announce a schedule change, promote a service to a segment).

How It Works​

  1. Compose — write the message and build the audience with filter conditions: membership, client status (active/paused/etc.), payer, or service-behaviour (e.g. hasn't booked recently). A live recipient count updates as filters change.
  2. Review — step 2 shows the resolved recipient list before anything sends, so nobody is messaged by accident.
  3. Send — the blast is delivered into each recipient's client chat as the Care Team (the practice), and each recipient gets a push notification.
  4. History & duplicate — every blast is saved to a Sent history; staff can duplicate a past blast to reuse its audience and copy.

Because the message writes into each client's individual chat thread, staff inboxes aren't flooded — the reply (if any) comes back as a normal 1:1 conversation.

FAQ​

  • Can we message a group of clients at once? Yes — Chat Blast, filtered by membership, status, payer, or booking behaviour, with a review step before it sends.
  • Who does the blast come from? The clinic, shown as Care Team.
  • Will staff get spammed? No — it delivers into each client's own thread; it isn't a group chat.
  • Can we reuse a past blast? Yes — the Sent history lets you duplicate any blast.